Tower down?
We roll.

Call (763) 280-6050 and leave a message. Include the site location, what failed, any active compliance clock (NOTAM, SLA, safety hazard), and a callback number. We return calls as crews come free: fast during daytime, slower overnight and on weekends since we don’t staff a 24/7 live-answer line for non-retainer work. On the return call we scope the event and route it to the closest rigged crew.

Retainer clients have a direct live-answer line into the account rotation and skip the callback entirely.

For retainer clients, yes. Priority Response Retainer accounts get a direct line into the account rotation, answered live, day or night. That’s part of what the monthly fee pays for.

For non-retainer pay-per-incident callers, no. We publish one line and return messages as crews come free. If you need a live-answer commitment, the retainer is what provides it.

Anything that gets worse by Monday morning if it’s not stabilized. The typical list:

• Named storm or severe-weather structural event. Visible tower movement, guy damage, anchor pullout, foundation settlement.
• Lightning strike with visible damage or downstream radio/lighting failures.
• Blacked-out obstruction lighting on a registered structure (NOTAM clock is running).
• Revenue backhaul or sector failure on production traffic.
• Partial structural failure: snapped guy, bent member, compromised plate, damaged safety climb.
• Post-incident inspection where the tower has to come off-air until cleared.

If you aren’t sure whether it’s an emergency, call the dispatch line and we’ll tell you.

One-call pay-per-incident is callback-model, best-effort queue. You leave a message, we return the call as crews come free, assign the closest available crew, and roll within a 24-hour nationwide mobilization window from the return call (often faster regionally). Fair standard rates. Works well if your sites are non-critical and the occasional outage is tolerable.

Priority Response Retainer is a monthly-fee subscription. You get a direct live-answer line into the account rotation (no voicemail, no queue), and capacity is reserved for you ahead of ad-hoc callers. Your response tier (4, 12, or 24 hours) is contractually guaranteed, and we credit the next month’s fee if we miss it. Labor rates are fixed, spares are pre-staged, a named account contact knows your fleet. Built for critical-uptime sites that can’t afford to wait.

Depends on the geography and whether you have a retainer.

• Regional events (Alabama, Texas, and immediately adjacent states): once the callback happens and the crew is assigned, a rigged crew is typically rolling within 2 hours. On-site times of 4 to 6 hours are common in-region from the return call.
• Lower 48 ad-hoc: 24-hour mobilization window from the return call is standard. Callback time itself depends on queue and time of day.
• Retainer clients: whatever your tier says. Critical tier (4 to 6 hours) in-region, Rapid tier (12 hours) nationwide, Standard tier (24 hours) nationwide. Clock starts at first call because the line is answered live.

Active named-storm events sometimes outrun the transportation system itself. We mobilize as fast as the roads, the airports, and local curfews allow. That’s true for us and for every other contractor.

Pay-per-incident: yes, modestly. Standard after-hours and weekend rates apply to the on-site labor. Storm-surge rates apply during active named-storm dispatch windows when crews are working consecutive 14-hour days. Mobilization and per-diem billed at cost plus our standard margin.

Retainer clients: no. Fixed on-site labor rates across the board. The whole point of the retainer is that you’re paying ahead of time for the predictability. No surge pricing, no holiday premium, no 2 AM multiplier.

Fixed monthly fee, quoted against your fleet. Three variables drive it: site count, response tier, and footprint.

Ranges to set expectations:

• Small fleet, Standard tier (24 hr): low four figures per month.
• Mid-size fleet, Rapid tier (12 hr): mid four to low five figures per month.
• Large critical fleet, Critical tier (4 to 6 hr): mid-to-upper five figures per month.

Hybrid tiers (Critical on your top 20% of sites, Standard on the rest) are common and typically price between tiers. Send us your fleet and you’ll have a line-itemed proposal inside a week.

Covered: priority dispatch, contracted response window, reserved crew capacity, fixed on-site labor rates, pre-positioned platform spares, quarterly fleet health checks, annual ASR lighting and TIA-222-H structural audit, NOC alarm bridging, dedicated account contact.

Not covered, billed separately: replacement parts and consumables beyond the pre-staged inventory (we invoice at our cost on pass-through); crane and heavy-rigging specialty gear if the emergency scope needs it; structural PE engagement on out-of-envelope damage; scheduled non-emergency work (new builds, major mods, full LED retrofits) bills at the retainer-client discount rate rather than being included.

The goal is a clear line between “insurance coverage” and “separately priced work.” Your CFO can budget this.

Rigged for the breadth of what’s actually on towers in the field:

• Obstruction lighting: LED retrofit modules and spare lamps for Hughey & Phillips, Flash Technology, Dialight, Drake, Unimar, and SPX Flash systems.
• RF: spare radios and CPEs across Ubiquiti, Tarana, Cambium, Mimosa, Nokia, and RF Elements.
• Microwave: alignment tools and common spares for Aviat, SAF Tehnika, and Siklu.
• Structural: guy-wire hardware, grips, thimbles, turnbuckles, and connection-plate bolt inventory (A325 / A490).
• Grounding: R56 cadweld kits, surge suppressors, ground rods and conductor.
• Rigging: full A10.48 rescue kit, load cells, total stations, plumb targets.

If your fleet runs gear not on that list, we stage it into the retainer kit during onboarding.

Send us your fleet: site count, rough geography, the platforms you run, current lighting and structural posture, and your target response tier. A stamped fleet spreadsheet is ideal but not required for a first-pass quote.

Request a retainer quote or call (763) 280-6050. First conversation is free, scopes in a week, onboarding in 30 to 45 days.